The total cost of IT operation has already been reduced by 10% and it´s expected to continue to decline by 25%, once all initiatives have been implemented, for a leading self-empowering addiction recovery support group. Our client had a fragmented and outdated IT and web environment. Their support organization included multiple contractors and volunteers and therefore lacked a unified vision and strategic IT roadmap. Fire-fighting was their standard protocol when it came to running their IT department.
Transom provided a strategic roadmap, implemented a service desk system, aligned roles and responsibilities and is currently in the process of standardizing and consolidating the disparate systems and technologies into a more efficient environment.