Privacy Policy

We strive to provide our customers, and other users of our website with the best products and services available and recognize that building a long-term business relationship with you depends a great deal on trust.  We provide this privacy notice to describe how we collect, use, share, and otherwise process the information we collect.

Subject to the information provided in this Privacy Notice, we have structured our Site so that, in general, you can visit Transom on the web without identifying yourself or revealing any personal information.  Once you choose to provide us personal information (name, address, e-mail address, phone number, etc.) you can be assured that it will only be used to support your relationship with us, or as otherwise set out in this Privacy Notice.

Our Privacy Notice covers these areas: Awareness, Choice, Security, Additional Site Issues, International Visitors, Retention, Enforcement Contact Information, and Changes to this Notice.

 

  1. AWARENESS

Transom provides this Privacy Notice to make you aware of our privacy practices and of the choices you can make about the way your information is collected and used.

 

What Information We Collect

The types of personal information collected by Transom include your name, your telephone number and e-mail address, By using our Sites, or by contacting us over the telephone, or through the mail, you may transfer your personal information to locations outside of the jurisdiction in which you live, including to the United States and other jurisdictions in which Transom operates.

 

Information Collected Through Technology

When you use any of our Sites or services, we or our service providers may collect tracking information such as your browser type, mobile device, the type of operating system you use, the domain name of your Internet service provider, and pages visited on the Sites. We use this information for aggregate reporting. For example, we may want to know how long the average user spends on our Sites or which pages or features get the most attention. We use this information to make our Sites and other products and services more useful to you; to provide you with more effective customer service; to make the Sites or services easier to use by eliminating the need for you to repeatedly enter the same information; to perform research and analysis aimed at improving our products, services and technologies; and to display content and advertising that are customized to your interests and preferences.

 

How We Use the Information

Transom uses your information to better understand your needs and provide you with better service. Specifically, we use your information to help you complete transactions requested by you, to communicate back to you, and to offer and update you on Transoms services and benefits.

From time to time, we may also contact you for market research purposes or to provide you with marketing information we think would be of interest. Transom will not reveal your personal information publicly or to any third party (except as stated below), unless we receive your permission to do so.

We do not use automatic decision-making or engage in profiling that results in legal effects or similarly significant effects on you.

Where we intend to process your personal information for a purpose other than the purpose for which it was collected, we will provide you with information regarding the purpose for the processing, as well as other relevant information, prior to processing your personal information for the new purpose.

 

With Whom We Share the Information

Transom will not sell, rent, or lease your personal information to others outside of Transom without your permission. Unless we have your permission or are required by law, we will only share the personal information you provide to us with other Transom entities and/or business partners who are acting on our behalf to help us provide you with our products and services. Such Transom entities and/or business partners are governed by our privacy policies with respect to the use of this data and are bound by this Privacy Notice and applicable confidentiality agreements.

 

  1. CHOICE

Transom will not use or share the personal information provided to us for purposes other than for which the information was originally submitted, without your express permission, except as expressly stated in this Notice. We will also provide you the opportunity to inform us at any time if you choose to opt-out of partial or total contact from Transom and we will comply with such requests (please send your request to psegura@transom-group.com). Except as expressly stated in this Privacy Notice, your permission will always be secured first, should we ever decide to share your information with third parties that are not acting on our behalf and not governed by our Privacy Notice.

 

  1. SECURITY

Transom is committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

 

  1. ADDITIONAL WEB SITE ISSUES
  • How Transom Uses Technology to Improve Your Site Experience

Transom uses cookies and web beacons (described below), to collect information about the pages you view, the links you click and other actions you take on our Sites and services. Additionally, we collect certain standard information that your browser sends to every web site you visit, such as your IP address, browser type and language, access times and referring web site addresses. We also deliver advertisements and provide web site analytics tools on non-Transom sites and services, and we may collect information about page views on these third party sites as well.

Most aggregate information is collected via cookies, web beacons and other technical methods. Web beacons (also known as clear gifs), in conjunction with cookies, are used to compile statistics about site usage. Web beacons are small pieces of data that are embedded in images on the pages of web sites or applications. We or our service providers use these technical methods to analyze the traffic patterns on our Sites, such as the frequency with which our users visit various parts of our Sites and to measure site effectiveness or use of online products and services. We also use Web beacons in HTML e-mails that we send our visitors who have agreed to receive e-mail from us, to determine whether our recipients have opened those e-mails and/or clicked on links in those e-mails. If you choose to furnish Transom with personally identifiable information, this information can be associated to the data stored in the cookies or Web beacons. These technical methods may involve the transmission of information either directly to us or to our service providers. These technical methods allow us to make our Sites and other products and services, and any e-mails you have agreed to receive, more interesting to you. You may render some Web beacons unusable by rejecting their associated cookies.

We also use cookies to store, and sometimes to track, user information. Cookies, by themselves, do not tell us your e-mail address or other personal information unless you choose to provide this information to us by, for example, registering or subscribing to our Sites. A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer’s hard drive. A cookie contains a unique number that allows our Sites to recognize your computer. We use both temporary and persistent cookies; a temporary cookie tracks visitor activity during a session or visit and it expires when you close your browser. We use them to provide continuity for your visit as you visit Site pages. Persistent cookies allow us to keep track of your user name and password (if you are a subscriber) so you don’t have to re-enter that information each time you visit. The Help function on most browsers contains information on how to set your browser to notify you before accepting cookies or to disable cookies entirely. However, if you don’t accept cookies, you won’t be able to take advantage of various features on our Sites that are available to other visitors.

 

  • Links to Third Party Websites

Links to third party web sites are provided solely as a convenience to you. If you use these links, you will leave the Site. Transom has not reviewed all of these third party sites and does not control and is not responsible for any of these sites, their content or their privacy policies. Thus, Transom does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this Site, you do this entirely at your own risk.

 

  1. INTERNATIONAL VISITORS

This section applies to those that visit our Site from the European Union.

 

Lawful Basis for Processing

On certain occasions, we process your personal information when it is necessary for the performance of a contract to which you are a party, such as to provide services to you that you have requested. We may also process your personal information to respond to your inquiries concerning our products and services.

On other occasions, we process your personal information where required by law. We may also process your personal information if necessary to protect your interests or the interests of a third party.

Additionally, we process your personal information when necessary to do so: (i) for direct marketing purposes, (ii) to provide you with content that may be of interest to you, and these interests are not overridden by your data protection rights. Where we process your personal information for these purposes, our legitimate interest is to carry out our activities in furtherance of the well-being of all our employees, users and stakeholders.

If the processing of personal information is necessary and there is no statutory basis for such processing, we will ask for your consent to process your personal information. You have the right to withdraw your consent to processing of personal information at any time.

If you wish to exercise the right to withdraw consent, contact us using the contact information found in the “Contact” section below.

 

Transfers of Personal Information

Please be aware that the personal information we collect may be transferred to and maintained on servers or databases located outside your state, province, country, or other jurisdiction, where the privacy laws may not be as protective as those in your location. If you are located outside of the México, please be advised that we process and store personal information in Mexico.

 

Your Rights

You have a right to the following:

  • To request access to the personal information we hold about you;
  • To request that we rectify or erase your personal information;
  • To request that we restrict or block the processing of your personal information;
  • Under certain circumstances, to receive personal information about you that we store and transmit to another without hindrance from us, including requesting that we provide your personal information directly to another, i.e., a right to data portability; and
  • Where we previously obtained your consent, to withdraw consent to processing your personal information.

To exercise these rights, contact us or our privacy officer.  See the “Contact Us” section below.  Please be aware that Transom may be unable to afford these rights to you under certain circumstances, such as if we are legally prevented from doing so.

Additionally, you have the right to lodge a complaint against us.  To do so, contact the supervisory authority in your country of residence.

 

  1. RETENTION OF INFORMATION

We will process and store your personal information only for the period necessary to achieve the purpose of the storage, or as permitted by law.  The criteria used to determine the period of storage of personal information is, for example, the respective statutory retention period.  After expiration of that period, the corresponding data is routinely deleted.

 

  1. ENFORCEMENT CONTACT INFORMATION

If you have any questions or comments regarding our privacy practices, please contact Transom, in our role as data controller, at psegura@transom-group.com or Transom Mexico, Vista Hermosa #450 col. Jardin SLP, SLP, México. Any disputes arising out of a breach of this policy will be submitted to and resolved by the privacy dispute resolution procedure set up by the Direct Marketing Association.

 

  1. CHANGES TO THIS NOTICE

If there are updates to the terms of this Privacy Notice, we will post those changes and update the revision date listed on this document, so you will always know what information we collect online, how we use it, and what choices you have.  For material changes to this Policy, Transom will provide notification to affected customers.